Economy

Cincinnati Insurance Found Liable for Denying Pandemic Business Interruption Claims

Sep 08, 2026 • 5 min read • views

A recent ruling in federal court has emerged as a significant setback for Cincinnati Insurance, as a judge found the company liable for bad faith regarding pandemic-related business interruption claims from four restaurants in North Carolina. This decision follows a pivotal case in 2024 where the same insurer faced similar legal challenges.

Background on the Case

The case, The Durham Wood Fired Pizza Company LLC v. The Cincinnati Insurance Company, represents a growing number of legal disputes surrounding insurance claims related to the COVID-19 pandemic. These disputes primarily concern business interruption insurance, which many companies believed would cover their losses incurred due to mandatory shutdowns. However, the reality has often been quite different; insurers frequently argue that the policies do not cover pandemic-related losses, leading to numerous court battles. The judicial system has been attempting to clarify the extent of coverage available under such insurance policies, especially as businesses recover from extensive disruptions.

Details of the Ruling

Chief District Judge Catherine C. Eagles granted summary judgment in favor of the restaurants, citing liability for breach of contract and unfair trade practices. In legal terms, summary judgment is a ruling by the court that no factual disputes exist, allowing the judge to make a decision based only on the law. This ruling is especially critical as it sets a precedent for how similar cases may be treated moving forward. Here’s the thing: the burden now shifts to Cincinnati Insurance, which must cope with the implications of this judgment as it prepares for the upcoming trial where damages will be determined.

Implications of Judicial Decisions

Judge Eagles articulated that Cincinnati Insurance failed to provide adequate justification for denying the claims, particularly after a landmark ruling from the North Carolina Supreme Court in North State Deli, LLC v. Cincinnati Insurance Co.. This earlier decision had already made headlines by establishing that businesses with property insurance—which did not include a virus exclusion—are entitled to compensation for losses stemming from the pandemic, despite a lack of direct physical damage. This is more significant than it looks; it shows a clear trend wherein courts are increasingly siding with businesses over insurers in similar cases.

According to Judge Eagles, the high court's ruling indicated that businesses, such as the plaintiffs in this current case, faced direct physical loss due to governmental restrictions preventing access to their properties. When the plaintiffs sought to reopen their claims post-ruling, hoping for a reasonable reassessment, Cincinnati Insurance held steadfast to its denial. Their stance raises critical questions about the insurer's commitment to transparent claim evaluations, especially following judicial guidance.

Concerns About Claims Management

The court pointed out that Cincinnati Insurance “stonewalled the plaintiffs,” choosing a blanket denial of all coronavirus-related claims without carrying out individualized assessments. This lack of responsiveness is concerning, particularly as it may signal a broader issue within the insurance industry. The common practice during crises often involves a more personalized approach, where insurers assess claims based on individual circumstances. Instead, Cincinnati's overarching strategy could be perceived as an effort to mitigate potential payouts by broadly rejecting claims, undermining trust in their services.

What this means for you—if you're working in this space—is that should a similar situation arise, the precedent set in this case may encourage other businesses to take stronger legal action against insurers that fail to assess claims fairly. The ramifications of the court's findings may set off a wave of similar lawsuits as businesses empowered by these judicial interpretations seek justice in their pursuit of owed claims.

What's Next for Cincinnati Insurance?

The upcoming trial for damages is set for October 26 in the U.S. District Court for the Middle District of North Carolina. If the plaintiffs succeed in proving the extent of their losses, the settlement could amount to significant financial liabilities for Cincinnati Insurance. As of now, Cincinnati has not issued a public comment regarding the ruling, which suggests they're either weighing their options or formulating a strategy to handle public perception in light of this outcome. (And this is the part most people overlook.) How the company navigates this public relations challenge—and any financial aftermath—could impact not just its operations but also influence the larger insurance market's approach to pandemic-related claims.

Looking Ahead: Impact on the Insurance Industry

The implications of this ruling extend beyond the immediate parties involved. As various states grapple with similar litigation, Cincinnati's case could serve as a bellwether for how courts interpret insurance policy language and the equitable obligations of insurers during extraordinary events like a pandemic. Observers are watching closely as legal precedents formed here could determine how future claims are processed and litigated. In the long run, it might usher in changes in policy terms, making it more transparent for businesses to understand their coverage, or even shape legislative action regarding business interruption insurance. Ultimately, these developments will be closely monitored by both the businesses affected and the insurance industry, both of which face uncertain waters ahead.

Source: Richard Sine · www.businessinsurance.com